6 mins to read
Tiered Customer Support Model: A Comprehensive Guide
Usama Khan
View, assign, reply and resolve all support and live chat conversation directly from within your Slack workspace.
No credit card required
Our customers live in Slack. We empower them to manage, respond, and resolve customer support seamlessly from their workspace.
90% of our support tickets are resolved directly from Slack and within minutes.
Love our new helpcenter. It's easy to find the content and it looks beautiful.
Fits perfectly for a team that lives and breathes inside Slack.
Choose between 3 beautiful helpcenter templates that makes your support articles easy to find and live on your own custom domain.
Enable whatever you feel comfortable with. We support: Live Chat, Email Support, Voice Support, and Video Support directly from within the widget.
View all your incoming conversations in a clean and minimalist inbox that enables you to easily see which conversations should be prioritised.
Create macros for your most asked questions and send in one click. Macros can be translated by the click of a button.
You can use command + k to find anything inside your JustReply workspace. It's never been easier and faster to navigate your support tool.
Create and edit your support articles in a Notion-like editor. You can also type in "++" to autocomplete your support article with AI.
Being able to see, respond and resolve tickets directly within Slack has significantly improved our average time to resolve tickets and it encourages everyone to help with support.
