Updated: 18.09.2023

Privacy Policy

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Welcome to JustReply, your partner in providing stellar support tools for smaller technology businesses. We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our website, services, and products.By using our website or services, you agree to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Information We Collect

Personal Information

We may directly collect personal information from you, such as your name, email address, phone number, and company details when you:
- Register for an account
- Subscribe to our newsletter or updates
- Seek customer support
- Provide feedback or take part in surveys

Usage Information

As you interact with our website and services, we automatically gather usage information, including:
- IP address
- Device and browser information
- Pages visited
- Clickstream data
- Referring websites

Cookies and Tracking Technologies

To enhance your browsing experience, personalize content, and analyze website usage, we utilize cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We employ the information we collect for various purposes, including but not limited to:

Providing Services

- Establishing and managing user accounts
- Delivering top-notch customer support
- Tailoring content and recommendations to your needs
- Handling transactions securely


- Sending transactional emails and service notifications
- Sharing marketing and promotional materials
- Responsively addressing your inquiries and requests

Analytics and Improvement

- Analyzing user behavior to continuously enhance our services
- Conducting research and surveys to better serve you
- Vigilantly monitoring and securing our systems

Legal Compliance

- Adhering to legal obligations
- Enforcing our Terms of Service
- Safeguarding our rights and interests

Information sharing

We may share your personal information with:

Service Providers

We collaborate with trusted third-party service providers who assist us in delivering top-tier services. These include payment processors, email service providers, and analytics services. Rest assured, they are bound by contract to protect your information.

Business Partners

With your consent, we may share your information with our business partners for marketing or promotional purposes. You have the option to opt-out of such sharing at any time.

Legal Obligations

We may disclose your information when legally required, in response to legal requests, or to safeguard our rights, privacy, safety, or property.

Business Transfers

In case of a merger, acquisition, or sale of our assets, your data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, while we do our utmost to secure your data, please understand that no internet transmission is entirely secure.

Your Choices

Access and Correction

You have the right to access, correct, or update your personal information through your account settings. If you need assistance, please don't hesitate to reach out to us.

Marketing Communications

You can opt-out of receiving marketing communications from us by following the instructions provided in our emails or by contacting us directly.

Do Not Track Signals

We do not currently respond to "Do Not Track" signals from web browsers. We may track your online activities over time and across third-party websites for marketing purposes.

Children's privacy

Our services are not designed for children under the age of 13. We do not knowingly collect or maintain personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will inform you of any significant changes through our website or other communication methods.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at support@justreply.ai